What you thought CS Ops was:

- CS Platform Administration

What CS Ops actually is:

- Strategy
- Analysis
- Planning
- Processes
- Platforms
- Communication
- People / org design
- Enablement / change mgt

CS ops leaders are often as skilled as CS execs themselves, just with a strong focus on enablement and discernment, and the desire / skills to lead through influence rather than direct control.

Thankful for our Higher Logic CS Ops team - and for all of our ops partners across sales, marketing, product and finance 👊

View Original Discussion and LinkedIn