What’s a #customersuccess plan?

It’s pretty of simple.

A summary of...

- Key relationships
- Anticipated benefits
- Objectives & key results
- Activities & milestones
- Key risks

That’s pretty much it.

Less is more. Easily shared with exec decision makers and day to day contacts alike.

Don’t over complicate it, and change the format to suit your needs... but do it.

Anyone else have a good success plan template to share?

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