Renewals: part art, part science. And an excellent opportunity to show off just how #customercentric you are as a company.

I'm looking to hear from you CS, sales and renewal managers who are managing the process (or tag a rock star you know):

- What's on your dashboard?
- Where do you track the data, e.g. salesforce, CS platform, spreadsheet?
- How do you discuss with customers?
- Who is responsible, e.g. CSM, Acct Mgr, AE, Renewal Mgr?
- How do you handle "long tail" customer renewals?

Depending on the response, we may turn this into a long-form article and give some props. 👇
View Original Discussion and LinkedIn