Who should own renewal, upsell and cross sell: Sales or Customer Success Managers?

COVID-19 or not COVID-19, it's one of the most prolific topics in #CustomerSuccess forums, conferences, blogs, and management meetings.

Is the answer really black and white?

Instead of dogma, Boaz S. Maor and I decided to use an analytical model supported by data from #saas companies instead. Check out the article 👇

Here's the thing... we need *more* data.

Would you be willing to share how your company has structured renewals, upsells and cross sell responsibilities?

There's a simple, 3-minute survey below. We’ll be sharing results back here as well as updating the article with what we learn.

View Original Discussion and LinkedIn