CSMs: You know what the happiest animal on earth is?
The goldfish.
You know why?
Got a 10 second memory. Ya gotta be a goldfish.
Did you have a rough customer call today?
Bad meeting with with your boss? Her boss?
Rough interaction with product, sales, support?
Tomorrow’s a new day. The best CSMs are goldfish. Just get back out there and get back at it.
(Stay tuned for more leadership lessons from Ted Lasso.. I’m hooked).
