CSMs: You know what the happiest animal on earth is?

The goldfish.

You know why?

Got a 10 second memory. Ya gotta be a goldfish.

Did you have a rough customer call today?

Bad meeting with with your boss? Her boss?

Rough interaction with product, sales, support?

Tomorrow’s a new day. The best CSMs are goldfish. Just get back out there and get back at it.

(Stay tuned for more leadership lessons from Ted Lasso.. I’m hooked).

View Original Discussion and LinkedIn